Category: Uncategorized

  • 8/4/2025-“I GOTTA ask ya this question…”

    Daily Quote

    “You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions.” Naguib Mahfouz

    SKILL

    “What do you like most about my offering?” (Hey, yeah…that’s a good, solid qualifying question.)

    “If you could change anything about my proposal, what would it be?” (Another goodie!)

    Summoning the confidence to ask questions in your pitch meetings begins with preparing them before each interaction. You never want to leave a meeting and blast yourself, “DOH…I FORGOT TO ASK ABOUT X.”

    It may be a while before you meet with that customer again, so maximize your meeting time by preparing your questions upfront.

    DO

    Before your meetings today, prepare three or four questions that must be asked in each meeting.

    Think like a detective…ask yourself: “What can I learn that my competitors don’t know?”

    The questions that give you the most valuable insights do not arise organically during the meeting. Your best questions are those you create when preparing for your pitch meetings.

    After you prepare today’s meeting questions, write this at the bottom of your notebook or agenda: “Ask…pause…listen.”

    OOMPH

    Questions are dynamic and powerful tools in the hands of the right sales surgeons.

    Lt. Frank Drebin from the movie Police Squad is not a surgeon.

    For him, questions are a blunt instrument.

    Watch this hilarious and silly 2-minute clip to remind yourself not to interrogate your customers with questions…like Drebin.

    Talk with your customer, not at them.

  • 8/2/2025-Mindfulness/Self Care

    Daily Quote

    “In today’s rush, we all think too much, seek too much, want too much…and forget the joy of just being.” Eckhart Tolle

    SKILL

    Just being???

    What the heck is THAT?

    There are lists to revise…calendars to plan…emails to reply to…and of course, CRM data to record.

    Oh wait…it’s the weekend. (Ahhhhhhhhhhh….)

    You earn your graduate degree from the Workaholics U. during the week, so it’s time now to perfect the art of not giving a shite on the weekend. Ignore ALL of the work you had earmarked for this weekend and do nothing.

    Just be.

    Your work will be there on Monday.

    DO

    Today, do nothing. Literally.

    If you find that doing nothing gets boring after a while, how about settling for not working at work?

    Today, lose yourself in a book. How about fiction?

    What about Boys in the Boat if you haven’t read it? Or, 11/23/63 by Stephen King?

    OOMPH

    In this compelling TED Youth Talk from the charming and calmly passionate ninth grader Ella Lee, you’ll hear her persuasive case for why reading provides immense joy and personal escapism.

    Give in to Ella for a few minutes and let her convince you to pick up a book today!

    Or, don’t even read a book to escape…literally, do nothing.

  • 8/1/2025-On this day, Jackie Joyner-Kersee

    Daily Quote

    “Ask any athlete: We all hurt at times. To ask it not to ache would be too much.” Jackie Joyner Kersee

    SKILL

    On this day at the 1988 Summer Olympics in Barcelona, Jackie Joyner-Kersee won Gold in the heptathlon, becoming the first person to win the event in consecutive Games.

    Jackie’s career winning totals include six Olympic and four gold medals at the World Championships.

    So why should you, sales athlete care about Jackie?

    Spectators and fans saw Jackie winning…but they didn’t see how she fought through injuries and mental obstacles during her career. All athletes have to endure some amount of pain and suffering to win.

    DO

    Even champs who make it look easy play with pain. To master the art of “making it look easy,” try this exercise:

    1. Write down every issue that nags at you…it could be a physical or mental malady. However big or small, itemize it.

    2. Review each issue and decide how you can minimize its distraction. (The sheer act of acknowledgement will help you gain the strength you need to perform at your best.)

    Self-pity is normal and acceptable… to a degree. However, success in The Sales Life means you must develop your minimizing muscle.

    OOMPH

    Up to the 1988 Barcelona Olympics, Jackie had been unbeaten in the heptathlon for four years! (FOUR YEARS!)

    That means Jackie wasn’t competing against the field as much as she was competing for the record books.

    Stroll back to those 1988 Games and watch a 3-minute clip to see how Jackie did against the record book!

  • 7/31/2025-Strat. planning hurts me bum

    Daily Quote

    “Strategic planning often spoils strategic thinking, causing managers to confuse real vision with the manipulation of numbers.” Henry Mintzberg

    SKILL

    Whether you’re tracking ahead or behind your Q3 rev target, the last day of a month is a good time to study what your strategic account planners say.

    Every seller on the planet labors over strategic account planning, i.e. “…why am I doing this stupid exercise?”.

    Well…you created your Q3 account planners many moons ago for this exact moment when you need to pull back to a macro view. If constructed smartly, your planners will help you identify insights and action reminders that require your attention at this stage of the term.

    Hitting quarterly numbers is easier when you have a plan.

    DO

    Today, review your account plans and focus your attention on these three areas:

    1. Who do you need to talk to now to affect rev for the quarter? (Which KDMs need love?)

    2. What has Chat told you is new about the macro strategies of your key accounts that you can use to tweak a proposal…or adjust your value prop?

    3. What new ideas can you present to your key target accounts that will yield rev this quarter?

    OOMPH

    Search “strategic account planning” in YouTube, and you’ll get lame vids from all sorts of Joes telling you what you know.

    How’s this literal gem: “…to project accurate revenue, you have to be good at account planning.”

    Whisper the words “strategic account planning” to your MySalesDay True North Star, and you’ll get a Short featuring a dude who packs an outlandish time capsule to be opened in ten years.

    …sometimes, you don’t need a video tied to the daily MSD theme! Sometimes it’s good to just wander…

  • 7/30/25-“I sound like that?”

    Daily Quote

    “Clarity of thought is a must for clarity in speech.” Cicero (Mr. Marcus Tullius Cicero, to you.)

    SKILL

    It was Albert Mehrabian whose research famously concluded that 55% of a message’s impact comes from body language, 38% from vocal tone, and 7% from the words themselves.

    Ok, there are a few issues here….

    1. Since about 80% of your pitch meetings are through video, how do you make up for that 55% body language estimate?

    2. Almost 40% of your message is based on your tone…how do you know how you sound to your buyers?

    3. In The Sales Life, the words you use always matter. (The “ums,” “ya knows,” and “wait whats” stick out like a sore thumb, and they’re not unnoticed by buyers.

    DO

    Let’s tackle the issue incrementally:

    1. Push for more F2F meetings…and add “elevate body language” to your priority list when you’re meeting with customers.

    2. Record yourself in your pitch meetings. Hide at an undisclosed location during playback and appraisal. (It’s gonna hurt…just know that going in.)

    3. Clean up the language. Focus first on eliminating the garbage words you say (See “SKILL”), and then next, work on enunciation as you study the “word of the day” on your Webster’s Dictionary app.

    OOMPH

    If Benedict Cumberbatch thought he’d get laughed at for his mispronunciation of “penguin,” he most certainly would have taken a pass on providing the voice-over on the documentary.

    This Short is funny….sorry, Benedict.

    (Nobody’s perfect.)

  • 7/29/2025-Pipeline mgmt, or burnt toast?

    Daily Quote

    “The world is full of obvious things which nobody by any chance ever observes.” Arthur Conan Doyle

    SKILL

    Admit it, hearing the term “pipeline management” triggers thoughts of hot fudge sundaes, sunset walks on the beach, and puppies.

    No?

    Whadya mean you’d rather visit your dentist than spend time inside your CRM??

    Pipeline management is as dry as it gets for a seller. Admit it, slinking around inside the guts of your database makes you feel like a plumber (with all due respect…).

    But maybe, just maybe, if you looked at your CRM through the eyes of a detective (and not a plumber), it’d be more interesting.

    There’s money in your pipeline. Be like Sherlock Holmes and find it!

    DO

    Think of your CRM as one big alarm clock…an alarm clock with a 90-day timer. In that light, your CRM is all about the WHEN.

    WHEN is your opportunity in the pipeline going to close?

    Today, craft questions you will ask your customers that qualify the WHEN.

    Try this… “Hey Joe, we’ve been working toward a deal for a few <weeks/months>…by your estimation, when will this deal happen?”

    And this… “When will you know about the when, Joe?” (Don’t let buyers give you ambiguous answers about the timeline of their decision.)

    OOMPH

    If you could only have Sherlock Holmes sit beside you when staring inside your CRM, you’d be done with this pipeline management stuff in no time.

    Who’s your favorite Sherlock? …Robert Downey Jr. …Benedict Cumberbatch?

    It’s Benedict’s turn today to impress you with his deductive reasoning powers in this hilarious Short. (You may wanna use more grace in your buyer qualifying efforts.)

  • 7/28/2025-Who’s NOT my champion buyer?

    Daily Quote

    “Be honest, brutally honest. That is what’s going to maintain relationships.” Lauryn Hill

    SKILL

    How did you get so close with your BFFBs (BFF Buyers)?

    Is it because your kids attend the same school or because you both like the Foo Fighters? …or maybe you’re both fans of Katilin Clark?

    As you continue trying to convert every one of your buyers to “Champion,” understand that shared interests will only get you so far.

    It’s the above-and-beyond value you bring to the buyer and their agenda that gets you into the Champions Suite. Start your Champion development strategy by picking a sticky problem you can help your promising buyer with.

    DO

    This Champion development exercise is easy:

    1. List your running client and A prospect account names.

    2. Review all KDM names on those accounts and nominate those you feel are potential Champions.

    3. ID those individuals by these filters:
    a) Shared interests (table stakes, but a good start),
    b) How can you be of value to them? What specific action can you DO to help these prospective Champs?
    c) What’s their biggest headache that you can help with?

    This will require you to dig deep to understand their personal and professional motivations…and that’s the point.

    OOMPH

    To grow a relationship, sometimes you gotta “give one for free,” as you’ll see Don Draper do for Conrad Hilton in this 2-minute Mad Men clip.

    Initially, Don isn’t happy about bowing to “Connie,” but he understands he has to first give to get.

  • 7/26/2025-Mindfulness/Self Care

    Daily Quote

    “There is something wonderfully bold and liberating about saying yes to our entire imperfect and messy life.” Tara Brach

    SKILL

    If life is messy, as Tara Brach claims, The Sales Life is REALLY messy.

    Whether working on quarterly strategic account plans or plotting an upcoming pitch, your brain is constantly calculating. Every sales scenario and issue is constantly bouncing around in your brain.

    As you attempt to control and configure behaviors and outcomes, you are bombarded with yet more information that joins the cramped and active space between your ears.

    It is an exhausting way to run a week…but today is Saturday, and it’s time to push all that information aside.

    DO

    Sometimes you wake up on Saturday and the info, data, and work stimuli are still coursing through your veins. It’s hard to just shut it off.

    Well, use this downtime to get the week out of your head by journaling. And while you might keep a WINS Journal – regularly espoused by MySalesDay – that’s for all the good stuff that happens to you in The Sales Life, Mondays through Fridays.

    What about the non-work stuff in your life?

    Journaling always offers a valuable perspective on life’s complexities.

    And, journaling is also a reminder that you – and everyone else – are just a dot on our big spinning marble.

    A sobering thought? Yes. But a freeing one, too.

    OOMPH

    You can find many guided meditations by Tara Brach online, but this one is apt for reconciling the weight of the seller’s life.

    Don’t let the title of this meditation fool you. “RAIN” means “Recognize, Allow, Investigate, Nurture.” It is a way to bring mindfulness and compassion to difficult emotions.

    Lots goes on in your head, which means many emotions get generated, too.

  • 7/25/2025-Good luck eliminating objections

    Daily Quote

    “I thrive on obstacles. If I’m told that it can’t be done, then I push harder.” Issa Rae

    SKILL

    Given #1: Every prospect and client who meets with you has a laundry list of obstacles and objections about your offering.

    Given #2: Buyers spend zero time thinking about how to articulate those objections.

    No worries…the good news is you can easily learn to address objections, and minimize them proactively. Your job is not to eliminate buyer objections, it’s merely to shrink them.

    No offering is perfect; no product is without flaws. Your buyers will still buy from you even if your product is not perfect!

    DO

    Today, in your pitch meetings, proactively address objections and obstacles.

    If you’re in a 1:1 meeting, try the surfacing approach: “What part of our offering presents a problem that we have to work through?”

    If you’re in a group meeting, try the seeding method and suggest the objection you know they’re thinking about: “Often, buyers like you have challenges around the blah blah part of our offering…what are your thoughts on that?”

    Whatever you do, don’t let a meeting go by without proactively addressing objections and problems. The longer the buyer sits with their negative perceptions, the lower your chances are of scoring.

    OOMPH

    Solving – or handling – objections takes patience, dexterity, and time.

    None of those skills and traits are displayed in this silly, but classic 2-minute clip from the movie Tommy Boy.

  • 7/24/2025-Your Mgr is rooting for you

    Daily Quote

    “Tough times never last, but tough people do.” Robert Schuller

    SKILL

    Do you twitch when a “call me” text comes in from your Sales Manager?

    Try not to jump to conclusions…it’s probably something easy and simple. Yet, you’re right, they should have written “call me to discuss the ACME account.”

    Remember, you share the responsibility to have good communication with your manager. If you don’t want “call me” texts, explain to your manager why.

    The more you communicate with your manager, the more value you’ll create.

    DO

    Schedule a lunch date with your manager to discuss any tricky strategic issues you’re facing. Tablecloth meals are best for those convos; no Chipotle….too fast, too chaotic.

    Bring your most challenging issues to the meeting, and, of course, pre-notify your manager of your agenda.

    Never drop a pile of dung on your manager’s lap…they’re not good at turning piles into gold. Thus, you need to bring strategic thinking and solution ideas with you to lunch.

    Knock down a few of those meetings each quarter, and you’ll earn the right to hit Chipotle together for informal discussions.
    You’ll benefit when your manager is a strategic partner.

    OOMPH

    You want harmony with your manager….you want a mutually respectful and valuable relationship. Right?

    To get there, you must limit drama and emotion from your relationship…and the work day.

    For perspective on workplace trust, watch Harvard Business School professor Frances Frei in this fantastic TED Talk.